Shipping policy

Shipping Policy

At Atralus , we are committed to delivering your order promptly and securely. Please review our shipping policy for details on our procedures and guidelines.

Processing Time

Orders are processed within 1–3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive a notification once your order has been shipped.

Shipping rates and delivery estimates

We are pleased to offer free shipping on all orders. Your order will be delivered to your address within 7–12 business days.

If you have any questions or concerns, please feel free to contact our customer service team at support@atralus.com or Give us a call +31 6 1254 6577. We are dedicated to providing prompt and thorough assistance to address all your inquiries.

Shipping Methods

We partner with reliable carriers to ensure your order is delivered securely and on time. Once your order has been shipped, you will receive a confirmation email containing a tracking number, allowing you to monitor the progress of your shipment.

Order Tracking

You will receive a tracking number via email once your order has been shipped. This tracking number can be used to monitor the status and estimated delivery date of your package on the carrier's website.

Delivery Delays

Please note that delivery times are estimates and not guaranteed. While we make every effort to meet these timelines, unforeseen factors such as weather conditions, carrier delays, and holidays may affect delivery schedules. Atralus is not responsible for delays caused by carriers or circumstances beyond our control.

Shipping to Multiple Addresses

If you would like to ship items to multiple addresses, please place a separate order for each destination.

Damaged or Lost Packages

In the rare event that your package is damaged or lost during transit, please contact our customer service team at  support@atralus.com within 7 days of receiving your order. We will work diligently to resolve the issue as quickly as possible.